Common ISP Problems and How to Fix Them

There are several problems that those who work with the implementation of the services of an ISP face on a daily basis. Whether with sudden technical failures, time-consuming installations, frequent maintenance. All this contributes to the loss of productivity, but even more: it can take customers away and harm the provider even more.
In this article, we've identified six common problems with an ISP, and possible solutions to minimize them.

1 - Low quality equipment

As we already know: cheap, most of the time, is expensive.
Lower cost and quality equipment tend to fail in a short time of use. Not only technical failures, but also deterioration of the materials used in the manufacture of these products. It is important to understand resistance in both aspects.

At first, the choice may be tempting, but later on, it will result in loss of customers, headaches and damage to the image that your provider has in the market. It is worth researching a little more at the beginning and getting the investment right, rather than just relying on the lowest price.
Prioritizing certified and guaranteed instruments is essential, if possible, combined with available support. Without a doubt, this is the safest alternative.

2 - Installation of equipment

This point is directly linked to the previous one.

Just as intelligent management has to act in the purchase of equipment from its provider, it also needs to keep an eye on the installation process. A good instrument is useless if the person handling it does not have the necessary knowledge to extract the best from it.

This involves proper training of field professionals, supervision of network projects and increasing practicality during installations. Opting for product models that offer this practicality in assembly can help. Not only in making the work efficient, but in saving money by shortening installation time.

3 - Old or outdated equipment and settings

In addition to low quality equipment, another problem can be the use of products and configurations that are already outdated. In addition to presenting malfunctions over time, this type of material can generate safety problems.
The quality of the connection is quite compromised in these cases, as old equipment can affect the speed of the internet.
The solution here is simply to check which are the most recent and updated versions of the devices in use, and whenever possible opt for the exchange. The result will be higher quality of service provided by the provider, and satisfied customers.

4 - Constant maintenance

This factor is also directly linked to the provider's management. When maintenance becomes too frequent, with failures all the time, the performance of the company and the technicians responsible also suffers. As mentioned before, a good choice of equipment can help in this regard, but we believe that good network management can also help. Combining these two things will greatly optimize your provider's processes.
Being able to know exactly where a failure occurs, through detailed documentation of your network design, speeds up maintenance work, but not only that: through this information, it will be possible to know where the causes of errors are, and make changes material smarts from there. Again, saving time and money.

5 - Interference and network instability

There are several devices with the ability to generate network interference, reducing internet speed especially when fiber optics are not used. Pay attention to the fact that not only factors/elements in the client's residence can cause this type of instability, but also in the surrounding area. As it is something that directly influences the user experience, it is important to find the causes and offer solutions from specific equipment to new reception channels.

But for long-term resolution of interference and jitter, opting for a fiber optic network is the best alternative. They, for example, did not suffer from electromagnetic interference.

Power failures can also cause problems for the stability of a network. In addition to inconveniences in the customer experience, it can cause serious damage to the provider's equipment. Using equipment that works online, for example, can help in this regard. The electrical oscillation will not affect the network, since the damage can be avoided in real time. UPS sources, switching sources, electrical protectors, converters and POE's box's protect the equipment from possible energy variations.

6 - Network documentation

Lastly, an obstacle for providers is a lack of control over their network design. What at the beginning of the provider may not seem like a problem, over time becomes a snowball. The network grows, and “inside” knowledge of where things are will inevitably be lost. Relying exclusively on the memory of one or another person in charge to deal with all the information on boxes, cables, equipment used at each point, is, to say the least, risky. 

This problem can impact productivity, cause unnecessary expenses to be made for not having detailed information and hinder a moment of expansion of the provider.

To solve this problem, the best attitude is to start documentation from an early age. Even a small provider that has just started can invest time in doing its network design. There are free tools for starting this process, such as Google Earth, which will also allow an easier migration to dedicated software such as OZmap, for example, in the future. 

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