Automation of Processes in Telecom

The possibilities for innovation currently only grow. Using new technologies for process automation goes beyond allowing activities to be done automatically. You need to use them as your business needs it, integrating your existing workflows, but without holding on to the past.

An outdated operation can significantly increase costs for a telecom provider. Entering the digital market and having the maturity to recognize the importance of innovation in technology will even define the directions that the company's growth will take in the coming years. This is the inevitable future, a trend that will continue. In that sense, it's best to start preparing now.

What is Automation and its Advantages in Telecom Management

Robotic Process Automation (or just RPA) is, in general terms, a technological application of process automation that uses “robot” software. Its main purpose is to replace very repetitive, low importance or operational tasks of a company. But automating doesn't just mean robotizing tasks. As already mentioned, the use of technology has to be in accordance with what makes sense for the company's flow, collaborating to optimize processes and make them safe. For example, with management software in the financial sector, it is possible to reduce the margin of error in data entry and have information control that can automatically identify savings solutions.

And how can this be advantageous in managing an ISP?
Processes such as optical network mapping require extreme care and attention. It is almost inevitable that companies that do not have this organized area, bear costs that they should not. A simple mistake made by inattention or lack of updated documentation can mean, for example, the non-use of several ports unknown by the provider, which could be used for sale.
to aim three big advantages of automation:

1 - Troubleshooting

Avoiding unnecessary problems is one of the biggest desires of anyone who has a business. With the speed at which data is processed, automation enables agile responses to identify any problem, be it network maintenance, customer service, or financial issues. The procedures become efficient, more accurate, and consequently reduce the costs of the provider. In the case of the fiber optic network, having mapping software with up-to-date technology, integrated with other systems and online, allows accurate monitoring and improves installation and maintenance processes, for example.

2 - Organization

The automation of processes also helps to standardize them, which can mean a gain in quality and lasting results. In addition, it reduces the time spent on operational activities, increasing the productivity of sectors that can now focus more on strategic issues. With organization, it is possible to save on materials, use the network structure as much as possible, and identify precisely where to improve, through the generated metrics.

Another benefit that can help a provider is the integration of different areas of the company through management software. Are you having conflicts between the sales team and the network team? Using a system that provides solutions to integrate them, combined with a good CRM, problems tend to decrease considerably.

3 - Security

The third big factor is the security of data storage. This is a major concern in any company, and today it is possible to guarantee it with good management tools. It is critical to choose solutions that provide cloud data storage, always accessible, with instant and geographically distributed backups, easy to use, with access controls and ease of sharing information. Thus, their ability to respond to what a person or another system is looking for is much greater, and we know that the inevitable future lies in online information systems. It's just a matter of time before a suitable storage medium is adopted.

How to take the first steps when implementing process automation?

A key piece in the implementation of process automation in a telecom provider are the software. Choosing good tools is one of the first steps, but allied to that is choosing good people to deal with them.

When migrating from a more manual process to a dedicated tool, some choices present themselves to the provider.

The first is that of monolithic software: a tool that proposes to do everything – CRM, mapping, billing, inventory, service, bots, provisioning. This idea can be quite tempting at first. However, it presents two major risks: extreme dependence on a single supplier, and the gigantic challenge that this solution is able to give due focus to the details of each of these very different scopes.

The second option is the one that, in the long run, may be more advantageous: make a composition of specialist software integrated with each other. Despite demanding more time and attention when choosing these solutions, this also seems to be the future we are heading towards: choosing the best software to automate whatever is possible in the operation.
Operations that intend to grow quickly and consistently may see this path as the best option. First, there is the obvious advantage of having well-focused and detailed tools in each sector. And second, if one day something revolutionary comes along in any of these components, it's easy to make a switch and take another step towards efficiency without having to throw away everything else that works.

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