Find out about Anatel's eight recommendations for the moment of crisis

On the 15th, Anatel sent a letter to the country's telecommunication service providers with recommendations to be followed during the current expansion of the new coronavirus epidemic.

The 8 proposed measures are intended to facilitate internet access, considering that many companies, schools and universities are adopting social isolation measures, such as home office and distance classes. There is also a concern that the population has access to information regarding health and leisure during the quarantine period.

At this time, domestic internet use can increase considerably, and it is important that your provider is prepared not to suffer further impacts from the crisis. However, it is important to note that these are recommendations, and that their implementation also depends on what is best suited to the profile of each company (large, medium and small providers).

Below is the list of measures proposed by the agency's action plan:

1 – measures for zero rating access to the mobile application developed by the Ministry of Health, the Coronavirus-SUS;

2 – measures to expand access to non-subscribers (such as releasing Wi-Fi networks in certain public places);

3 – measure of expansion of connection speed in fixed broadband accesses;

4 – promotion of advertising campaigns for the dissemination of information regarding COVID-19, in particular with replication of those carried out by the Ministry of Health;

5 – definition of an action plan to guarantee the technical stability of the system, in order to avoid quality degradation resulting from the sudden increase in demand, within the scope of the Group for Risk Management and Monitoring the Performance of Telecommunications Networks (GGRR);

6 – flexibility in the deadlines for handling cases of default on the part of consumers in areas subject to travel restrictions;

7 – prioritization measures in responding to requests for repairs in health facilities and emergency services;

8 – improvement in the internal management of providers in relation to their own and outsourced workforce, in the sense of disseminating hygiene practices and restricting crowds in personal service to the external public and in call center environments.