The rights that ANATEL defends for you that no one ever told you

Know your rights through ANATEL

It is important to know your rights, and the National Telecommunications Agency regulates the relationship between subscribers and telecommunications companies. Each request made by a subscriber has formal regulation of deadlines established by the agency. Deadlines depend on the type of subscriber request. Each type of service and request (telephone service, personal mobile service, multimedia communication or pay-TV) must adhere to the following deadlines:

For exceptions and other information, visit: