The Importance of Updating and Network Documentation

What does it mean to be good at something? Surely you've seen, heard or even said something like: “I've been working for this company for 5 years, I know everything about it. I have everything in my mind, every step, every process, where everything is. Without me this company would have closed for sure.” And what does this have to do with the networking documentation?

The purpose of this short article is to make you realize that knowledge is only useful if shared. Both for the security of those who own a company, and for the professional growth of those who are good at something.

Nobody and nothing is forever. If, for example, Lineu, who knows everything about the network, takes a vacation, retires or resigns, we will have some headaches. However, problems can be avoided and security maintained if we have everything documented. 

Work is so much easier when you don't have to remember everything by heart. To grow professionally, Lineu will need to adapt to the new world of constantly evolving technologies. This includes documenting your knowledge so that others can access it in the future, also freeing Lineu to explore different areas and follow your path.

Tacit knowledge and explicit knowledge

To explain better, we can differentiate two types of knowledge. We call tacit knowledge the subjective knowledge, acquired by experience and that cannot be measured. That is, the knowledge of Lineu, who knows the network from end to end for all the years working with it.

We call explicit knowledge what we want to transform Lineu's knowledge into: something that can be passed on, learned and documented.

How, then, to reduce the dependence on tacit knowledge, gradually moving to explicit knowledge? This is one of the main challenges of any company. Firstly, you need to understand that automating work saves time. Consequently, it requires less effort to perform a certain task, which is a great advantage for Lineu, as well as for the company as a whole.

Automating services, documenting networks and simplifying jobs is not just a trend these days. It is also as or more important than keeping the service running.

That's because having a provider working in perfect condition also consists of having control over the knowledge of where each box is, which type of cable should pass where, which splitter should I use. What happens if a customer has no internet and the support department doesn't know their distribution box? Or if the company wants to double sales, hires twice as many salespeople, but they all need to go through Lineu's funnel to say if it's viable at that address or not? If you need to send a representative to a novelty fair, but your Lineu can't go unless the company stops?

How can network documentation help?

It is evident that everything would result in a delay in solving the problems presented above, which undoubtedly can easily occur in anyone's daily life. But then, if one of these things happens, just call Lineu and he'll promptly solve it?

If you have the network mapped and the processes well documented, without a doubt, any and all problems can be easily solved. Keeping all the knowledge in the technical area in the hands of just one person is not interesting, after all, we want our company to develop and for all the people in it to grow as well. No one needs to be left behind, and it's important that you understand: the key to succeeding lies in finding effective solutions, not hiding secrets.

The importance of starting to document and map your network is evident. The world changes fast and it's very easy to lose control of everything. However, it is also important that Lineu understands the company's need to have its knowledge systematized so that it can deliver more and more value and, therefore, help the company grow. Both to take the company off the shoulders of one person, and so that Lineu can look for ways to evolve and make his work easier.