#DicasOZmap | Customers on OZmob

As it is an application intended for consulting the information present in OZmap, OZmob allows making only a few modifications to the elements, including creating, deploying, deleting and changing client ports.

Let's address a scenario where your field technician needs to install a customer on the street where they are providing services. The sale of this client has already been made through Loki and it is just waiting for its activation, so it is possible to use OZmob to search for this client's code and use the navigation tool to reach the place.

Because it was created by Loki, this client is still “not deployed” and its icon is a little more transparent, once the installation is complete, it is possible to change the deployment state and make the activation official.

To modify this information, just click on the client and several options will appear, you must go to the field indicated in the image below and change it to the desired state, in this case, we will change it to “Implanted”.

If during the installation process it is noticed that some customer information is incorrect, it is possible to adjust the Name, Code, Address and Remarks fields to the correct information. It is also possible to change the status, if we had a situation of a client already installed but that was having problems and it was necessary to carry out a maintenance, for example.

Another information that can be added by OZmob is the read power of this client. This field refers to the power that can be measured by the technician and will represent the actual amount of signal reaching the property, and can be used as a measure of comparison with the calculated power measure.

What if the customer happened to be in the wrong position?

To fix the location, just click on the “Change position” option within the client menu.

With this, the application will take you to the map and your customer icon will turn orange, allowing you to save a new position.

But what if what was wrong was the design of the drop?

Changing this is also very simple, just select the “Redraw drop” option within the client menu and click on the screen to trace the new drop.

It is worth mentioning that the path will be made starting with the box and can be finished by clicking on the client or on the “Finish drawing” button.

If this client was created by OZmap and didn't have a drop yet, you can also design it from scratch. In the place where the “Redraw drop” button would be, you can find the text “Create drop”, and by clicking there, you will need to choose a box to place the tip and draw the path to the customer by clicking on the map in their direction.

The client can also be created directly from within OZmob, accessing the box in which it will be located and clicking on the “+ Free” option above the door where it should be positioned.

With this, three options will open, the first is to create a new customer and will take you to a screen where you can fill in all the necessary information and draw the drop to its location.

The others will be used in situations where you want to change a port client. Just go to the correct door, click on “+ Free” and you will be able to choose between searching for nearby customers within a certain radius to place them on that door or use the advanced search to find the customer according to their name or code.

To complete the installation, we also have the ability to create posts on the elements, both in OZmap and OZmob, so the technician could even insert a photo of the client installation inside the box.

Finishing all the changes, you can generate a sketch of the client with all the updated information, just click on the “Sketch” button.

Now, when dealing with uninstalling a client, this information can also be edited directly by OZmob. Within the “Network Details” section, you can find two buttons: “Disconnect fibers”, which will keep the client in the box but will disconnect it from the equipment it is connected to, and “Remove client”, which will completely erase the client. of the system.

All the possibilities presented may vary according to the user, being allowed for some and not for others, due to their role. To learn more about the different roles, click here.

If you want to know more about OZMap, check out the tutorials on our channel!